Shipping & Returns

For your peace of mind all goods are dispatched by Royal Mail 2nd Class post or DPD 2-3 days.

Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £3.95 for all orders under the value of £45.00
All orders over the value of £45.00 will be free of charge

Priority Delivery Option

Our Priority Delivery option is available at the cost of £5.95 and is sent via DPD.

Please note, we must receive orders before 1pm to be able to offer this service. Orders will be received next working day (excludes Saturday & Sunday). You will receive an email with your DPD tracking number, please check your junk folder if you do not recieve this.

All of our postal charges include VAT.

WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK AND NORTHERN IRELAND

Delivery Schedule

We will normally dispatch your order within 24 hours of receipt on a working day. Goods are dispatched by 2nd Class or parcel carrier, and therefore should be received within 3 - 5 days working days of dispatch. Please note, our offices and warehouse is open Monday - Friday.

Returns Policy & Procedure

Please fill in the Returns Form provided in your parcel, or alternatively download a form here - Returns Form

You have 14 days to return your parcel and a further 14 days for us to receive it. Please note, if you have bought a product from our 'Rehome' range, these products are none returnable.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Returning your product because it’s unwanted

If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Baby Central, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will either exchange the item or provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full. Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.

Returning your product because it has a fault

If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or we will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by our Technician. The item will either be repaired under warranty or the item will be replaced. Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit.

The following products are not eligible for exchange or refund (unless faulty or not as described):

Products which you received over 14 days ago
Products bought at a Consumer/Trade Show and not via Baby-Central
Products that have been unsealed (other than to inspect)
Products without original packaging or where it’s been returned in poor condition
Products which have been opened and cannot be returned for hygiene reasons (unless faulty), such as Dreamgenii

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.